Not everyone treats a racer like a racer. Not every company puts customers first, but I know the folks at Pingel and yes, sometimes stuff gets missed. They are usually pretty good about taking care of things for racers, sorry to hear abut the plates. I've been working on my bike since September and finally this last weekend I brought it home from the shop. And my cousin owns the shop. Family last, customers first.
I feel for you.
Guy