Simple, Dennis know how to run a business, give the customer what he payed for in a decent amount of time. stand behind it (not you with your pants down)every now and again when that 1/1000th of a percent failier happens. and Happy people line up at your door.
Keep in mind all this happens from a smaller shop, Not some big warehouse where all the neighbors kids work
Kudo's to Dennis, and the other honest vendors on this board for making my projects easyer to deal with!!!!!!!!!!