"Like i said im not defending anyone here i have a business myself, im not saying he shoudnt give all of his money back sparky just asked why there was a restocking fee and i presume its because they dont stock this turbo.
Yes he should give him all of his money back seeing as he hasent even recieved it yet and its been 2 months now i would be furious too,i ordered a turbo from turbonetics one time waited two months for it and i kept getting the run around so i went elseware no skin off my back there are plenty of places to get turbos. "
GSXR---Sorry, I got in your case. I'm a person who understand the relationship between the seller and the buyer. Geri already
laid out how you deal selling a products. N0need for me to repeat because I laid that out too.
When you order a modified turbo, its true the configuration will be different than what Garrett are selling for production
usage. This is nothing to do between a seller and the buyer. If you cannot simply deliver, you simply refund the buyer.
If the buyer pulled out from the transaction wihout a valid reason, the turbo is ready to be shipped, by LAW
you still have to refund but impose the necessary penalty.
However, don't be mistaken there are only handful of company granted by Garrett to be a full dealership. I know this for a fact.
You have to be really, really big and rich to get into the circle. I am one of those company.
The company that ANDREW mentioned he is getting his Garrett, chances are not a Garrett authorized dealer therefore
non of these 20% BS.
I never reveal I sell turbo here because I don't want to burn bridges. I am a car enthusiast and I enjoy people who like
the same hobbies. I don't associate with bigger people.
Here take a look at all the dead GARRETTs all over the world laying in my graveyard, and that's includes turbonetics turbos. http://www.mjmturbos.com/Graveyards.htm
Still, I will not sell turbo from you guys. I joined not because to take advantage selling turbo but rather enjoy the technical
knowledge. I love to hear a grasshoppers telling me what to do with my project. I love to see kids learn and try. I always
respect and encourage kids to play mechanical stuffs than taking drugs.
For Andrew---> again, my advice is to honor your relationship with the buyer. It will be very beneficial in a long run.
Simply refund the money and move forwards. Heal the wound and benefits from the mistakes.
In an earlier comment, I accepted responsibility for not communicating better. I am going to refund his money and eat the restock fee (or most likely shelve the turbo) for the poor initial comunication on my part. I am not refunding the payment based on any potential legal recourse, because there is none. I have not done anything against the law, just an oversight on my part that caused frustration on the part of Drew.